2011 04 26 10 antwoord Turkish Airlines 7c
----- Original Message -----
Sent: Tuesday, April 26, 2011
Subject: Your Message #5831911
Dear F EIZEMA,
Referring to your file number 5831911 please kindly be advised that your case is still under investigation and we will contact you in due time.
Thank you for your understanding.
Online customer service is now available on our website in order to
convey your compliment, comment and complaint.
www.thy.com.tr
Turkish Airlines
General Management Building Ataturk Airport, Yesilkoy 34149 IstanbulTurkey
E-mail:customer@thy.com <customer@thy.com>
Drachten,21 april 2011 .
Dear sirs,
A week ago my wife and I travelled with your company. We enjoyed our flight and holiday, but on our way back everything was not according to as you would aspect from your company. Please pay attention to the complaint we had on our flight back.
On Saturday the 16th of April we had our flight back fromAtaturk Airport Amsterdam
But time passed and I got worried. We asked the information counter what to do and she told us to take any queue at the check-in offices. There were only a few check-in offices opened and we waited very long without getting checked-in.
With the departure time closing in, we asked an officer about the long waiting time and that we would miss our flight if we had to wait the complete queue. He took us out of the line and brought us to another officer who told us that the gate was closed. It was still 45 minutes before takeoff!
He helped another passenger to get that same flight, came back and stuck to the same answer and said `The gate is closed sir?. He told us to go and change our ticket. We had no choice, so we went to change our tickets.
The lady at the service-desk told us it was not possible to change our ticket, we had to buy a new one, costs 1075 TL! And we had to wait another 6 hours.
As though I loved my stay inTurkey
a.. There wasn?t any information on the monitors for the check-in, which caused the first delay.
b.. The check-in counters took very, very long. We arrived at the airport on time, because of the long waiting time we missed out flight.
c.. The officer we asked about the long waiting time would not help us, but helped another person to dó get on that flight! At least to say rude and not a proper treatment of costumers.
d.. The last complaint is the wrong information the officer gave us. He told us we could switch our ticket, that?s not true, we had to buy a new one.
In short, you left us with no good feelings about Turkish Airlines and we weren?t treated as you would aspect from a company like Turkish Airlines.
If we were informed right and were helped right by your staff there was no need for a new ticket. Therefore I would like you to refund our ticket of 1075 TL. ON: BIC: INGBNL2A, IBAN: NL04INGBOO2458607
I would like to hear from you soon.
Yours faithfully,
Mr and ms F. J. Eizema
Ropta 35
9202 KE Drachten
The Netherlands.
e-mail: f.eizema@tele2.nl
Referring to your file number 5831911 please kindly be advised that your case is still under investigation and we will contact you in due time.
Thank you for your understanding.
Online customer service is now available on our website in order to
convey your compliment, comment and complaint.
www.thy.com.tr
Turkish Airlines
General Management Building Ataturk Airport, Yesilkoy 34149 Istanbul
E-mail:customer@thy.com <customer@thy.com>
Drachten,
Dear sirs,
A week ago my wife and I travelled with your company. We enjoyed our flight and holiday, but on our way back everything was not according to as you would aspect from your company. Please pay attention to the complaint we had on our flight back.
On Saturday the 16th of April we had our flight back from
But time passed and I got worried. We asked the information counter what to do and she told us to take any queue at the check-in offices. There were only a few check-in offices opened and we waited very long without getting checked-in.
With the departure time closing in, we asked an officer about the long waiting time and that we would miss our flight if we had to wait the complete queue. He took us out of the line and brought us to another officer who told us that the gate was closed. It was still 45 minutes before takeoff!
He helped another passenger to get that same flight, came back and stuck to the same answer and said `The gate is closed sir?. He told us to go and change our ticket. We had no choice, so we went to change our tickets.
The lady at the service-desk told us it was not possible to change our ticket, we had to buy a new one, costs 1075 TL! And we had to wait another 6 hours.
As though I loved my stay in
a.. There wasn?t any information on the monitors for the check-in, which caused the first delay.
b.. The check-in counters took very, very long. We arrived at the airport on time, because of the long waiting time we missed out flight.
c.. The officer we asked about the long waiting time would not help us, but helped another person to dó get on that flight! At least to say rude and not a proper treatment of costumers.
d.. The last complaint is the wrong information the officer gave us. He told us we could switch our ticket, that?s not true, we had to buy a new one.
In short, you left us with no good feelings about Turkish Airlines and we weren?t treated as you would aspect from a company like Turkish Airlines.
If we were informed right and were helped right by your staff there was no need for a new ticket. Therefore I would like you to refund our ticket of 1075 TL. ON: BIC: INGBNL2A, IBAN: NL04INGBOO2458607
I would like to hear from you soon.
Yours faithfully,
Mr and ms F. J. Eizema
Ropta 35
9202 KE Drachten
The Netherlands.
e-mail: f.eizema@tele2.nl
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